Are you a natural leader with a passion for exceptional service and a knack for inspiring a team? At Wow Wow, we’re more than just a quick-serve restaurant; we’re a vibrant ‘ohana dedicated to sharing the fresh, healthy flavors and warm spirit of Hawaii. As a Shift Leader, you’ll be instrumental in creating an uplifting atmosphere for both our team and our guests, ensuring every visit is a taste of paradise!

We’re looking for someone who embodies our mission of making a positive impact, from crafting delicious, handcrafted products to fostering a supportive and energetic workplace. If you’re ready to step up, take ownership, and lead by example in a fast-paced, fun environment, we invite you to join our growing family!

What You’ll Bring to Our ‘Ohana:

We’re seeking a mature, positive, and proactive leader who can inspire a team while maintaining our high standards of product quality and customer service. You’ll be the go-to person on your shift, demonstrating excellent communication, problem-solving skills, and a genuine commitment to our brand’s values.

Your Impact as a Shift Leader:

As a Shift Leader, you’ll oversee daily operations, guide your team, and ensure every aspect of the customer experience shines. Your responsibilities will include:

Leading Our Team & Operations:

• Inspiring Your Crew: Leading by example, maintaining an upbeat and positive atmosphere, and ensuring all team members provide both excellent service and top-quality products.
• Training & Development: Assisting in the training of new employees and continuously guiding the team to uphold our company’s goals and mission.
• Operational Excellence: Managing time effectively, planning prep flow throughout the day, and ensuring all closing tasks are completed thoroughly.
• Product Mastery: Being intimately familiar with all recipes and setting a high standard for proper product preparation.
• Problem Solver: Knowing how to handle emergencies and capable of making quick grocery runs for essential items if needed.
• Inventory Oversight: Overseeing kegging procedures, ensuring orders are completed efficiently, and maintaining awareness of inventory levels.

Delivering the Wow Wow Customer Experience:

• Guest Happiness: Ensuring every customer leaves happy by providing warm, friendly, and gracious service, engaging them in conversation, and making them feel valued.
• Menu Expertise: Expertly explaining all menu items, their nutritional benefits, and the advantages of our superfoods, helping customers make choices they’ll love.
• Hawaiian Connection: Offering a uniquely Hawaiian experience, being knowledgeable about Maui, and sharing insights about our local farms and vendors.
• Issue Resolution: Politely dealing with unhappy customers, offering discounts or refunds when appropriate, ensuring products are remade if needed, and knowing when to escalate issues to management.
• Always Smiling: Consistently greeting every customer with a cheerful and outgoing demeanor.

Maintaining Our Pristine Stand:

• Appearance & Cleanliness: Ensuring the stand continually looks excellent by overseeing and participating in cleaning tasks, including sweeping, mopping floors, cleaning refrigerators, freezers, and countertops, and organizing inventory.
• Equipment Care: Knowing how to properly wash and sanitize dishes and troubleshoot common equipment issues like blenders and their parts.

Mastering Cash & Inventory Management:

• POS & Cash Handling: Expertly operating the POS register, ensuring accurate till counts at opening and closing, precisely dividing tips, and accurately ringing up all orders and merchandise.
• Troubleshooting & Reporting: Knowing how to operate and troubleshoot iPads, Square, printers, and internet connections, as well as handling daily cash deposits and completing all required closing communication sheets and reports for management.
• Product Quality & Stock: Ensuring fruit rotation, preventing spoilage and waste, maintaining accurate and high-quality products, monitoring kombucha levels, and proactively communicating inventory needs to the business manager.
• Inventory Control: Completing stand inventory sheets accurately and on time.

Collaborative Leadership & Business Acumen:

• Communication: Maintaining constant, open communication with the Business Manager and Stand Manager regarding employees, customer feedback, stand needs, and any information affecting the business.
• Team Alignment: Working seamlessly with the Stand Manager to ensure a consistent and positive message is delivered to the team.
• Profitability Focus: Ensuring efficient use of time by the team, proper ringing and payment for all employee food, accurate order preparation to minimize waste, and safeguarding against theft or improper food consumption/discounts.
• Administrative Tasks: Overseeing accurate employee clock-ins/outs, managing invoices, and organizing past cash-out sheets.

Are You Ready to Lead Our ‘Ohana?

If you’re a dedicated, responsible individual with a passion for service and leadership, and you’re excited to contribute to the success and culture of Wow Wow, we encourage you to apply! Join us in bringing the aloha spirit to every cup and every smile.